Help Center

The Basics

Basic Company Information

What is Prairie Box?

Where are your headquarters?

Where do you cook?

Where do you deliver?

What plans do you offer?

Gotta Know

What do I need to know before I order?

How do I order a Prairie Box Subscription?

What can I do in my subscription?

I'll be away for a week and won't need any meals. How do I skip a week?

Is there a cutoff for placing my order?

The Subscription

How does the subscription process work?

Can I have more than one active subscription?

What is my subscription obligation?

How do I stop receiving meals from Prairie Box?

Do I have a deadline for making changes to my next order?

Can I order just one delivery of meals?

Can I cancel at anytime?

Receiving Your Meals

The Shipment Process

When can I expect my meals?

Which carrier do you use?

Can I make special delivery requests to the carrier?

Do I need to be home to receive my meals?

Pricing and Promos

Payment Questions

What form of payment do you accept?

How often am I charged for my account?

How much does shipping cost?

What happens if I can't be charged for an order?

Promo

Do you have special discount offers available?

How do I apply a promo code during checkout?

Enjoying Your Meals

Choosing Your Meals

How many people does one meal feed?

Where do you get your ingredients from?

Do you change the meals on your menu?

Can I customize any of the meals on your website?

Do you have family portions for your meals?

Preparing and Eating Your Meals

Can I freeze my meals?

How do I heat up my meals?

Can I heat my meals in an oven?

How long are your meals good for?

What happens if there is a problem with my meal/s?